Refund & Returns Policy
Effective Date: October 18, 2025
This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased through the thetemperedrose.com website (the "Service").
1. Our Commitment
We strive to ensure every piece of chocolate that leaves our Maplewood, MN location is made with the highest quality ingredients and is carefully packaged. However, due to the food-grade and perishable nature of our products, our refund policy must reflect certain limitations regarding returns and exchanges.
2. General Return Policy (All Sales Are Final)
Due to the perishable nature of chocolate and for health and safety reasons, all sales are generally considered final.
We cannot accept returns or offer refunds or exchanges for the following reasons:
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Taste or Preference: We do not offer refunds if you or the recipient simply dislikes the taste of a product.
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Incorrect Address: If the customer provides an incorrect or incomplete shipping address, resulting in non-delivery or spoilage, we cannot issue a refund.
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Customer Handling: We are not responsible for damage or spoilage that occurs after the product has been successfully delivered (e.g., products left outside, products stored incorrectly).
3. Policy for Damaged, Incorrect, or Spoiled Goods
We will happily review refund or replacement claims if the issue is a direct result of our error or damage incurred prior to shipment:
Product is Damaged (e.g., broken packaging rendering it unsafe to eat, non-heat related damage)
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You must contact us within [e.g., 48 hours] of the package delivery time.
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We will review the evidence and, at our discretion, offer a replacement, a full refund, or store credit.
Incorrect Item Received
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You must contact us within [e.g., 48 hours] of the package delivery time.
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We will ship the correct item immediately or offer a full refund for the item.
Required Claim Submission:
To submit a claim for damaged or incorrect goods, you must email us at [Your Business Email Address] and include:
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Your Order Number.
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A detailed description of the issue.
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Photographic evidence clearly showing the damage to the product and/or the packaging.
4. Heat Damage and Shipping Risk
We utilize best practices for packaging (e.g., insulated boxes, frozen gel packs) when necessary, especially during warm weather. However, please note the following:
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Risk of Loss: The risk of loss and damage passes to the customer once the package is delivered to the shipping carrier (e.g., USPS, FedEx).
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Warm Weather Shipping: If you select standard, non-expedited, or non-insulated shipping during warmer months, you assume all risk for melting or heat-related damage. We are not obligated to replace or refund orders damaged due to heat if you declined the recommended shipping options.
5. Contact Us
If you have any questions about our Refund Policy or need to submit a claim, please contact us immediately:
The Tempered Rose; Email: info@thetemperedrose.com